1. Introduction
Welcome to the website of Dr Tess Crawley (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit tesscrawley.com.au
2. What kind of information we collect
We may collect the following types of personal information:
Contact information (e.g., your name, email address, phone number, mailing address) when you fill out a contact form, register for a course, or make an inquiry.
Business information (e.g., your business name, role, industry) if you engage in coaching or training with us.
Payment information (e.g., credit/debit card or bank details) when you purchase a service or product through the Website.
Usage information when you visit the Website:
IP address, browser type, device type, operating system, referring URL, pages visited, duration of visit, links clicked, and other log data.
Cookies and similar tracking technologies (see Section 7 below).
Communication records: whether you have subscribed to our emails/newsletters, your preferences, and any correspondence you send to us.
3. How we use your information
We may use your personal information for the following purposes:
To respond to your enquiries and provide the services you request (for example, coaching, training, speaking engagements).
To process payments and deliver products/services you purchase.
To send you administrative information, updates, changes to our services or policies.
To send marketing communications (e.g., newsletters, offers, event notices) if you have consented to receive them. You may opt-out at any time (see Section 9).
To personalise your experience on the Website and improve our services, website content and user experience.
To manage, secure and optimise the Website (including analytics, troubleshooting, testing and maintenance).
To comply with legal obligations or protect our rights, property or safety (or those of others).
4. Disclosure of your information
We may disclose your personal information to:
Third-party service providers who help us operate our Website, process payments, host data, send emails, perform analytics, and other related functions.
Our professional advisors (e.g., legal, accounting) in connection with business operations.
Other parties if we reasonably believe disclosure is required by law or to protect our rights, safety or property – for example, in response to a court order, subpoena or regulatory request.
In the event of a sale, merger, acquisition, reorganisation, or other corporate change, your information may be transferred. We’ll notify you before your information becomes subject to a different privacy policy.
We will not sell, rent or trade your personal information to unrelated third parties for their marketing purposes.
5. Storage and security
We take reasonable steps to safeguard your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure servers, encryption (where appropriate), access controls and staff training.
However, no internet or email transmission is completely secure. We cannot guarantee absolute security. By using the Website or submitting information, you accept this risk.
We will retain your data for as long as necessary to fulfil the purposes for which it was collected (including any legal, accounting or reporting requirements). After that period, we will securely de-identify or destroy your personal information.
6. International transfers
If any of your personal information is transferred, stored or processed outside Australia (for example via cloud-hosting or analytics services), we will take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with Australian privacy laws.
7. Cookies and tracking technologies
Our Website uses cookies and similar technologies to enhance your experience and track usage. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (remain until deleted or expire).
We use cookies for purposes such as:
recognising you when you return to the Website;
remembering your preferences;
presenting tailored content;
analysing usage and traffic patterns.
You can set your browser to refuse or delete cookies, but doing so may prevent certain features of the Website from working properly.
8. Links to other websites
The Website may contain links to external sites that are not operated by us. We have no control over their content or privacy practices. We encourage you to review the privacy policies of those other sites before you submit any personal information.
9. Your rights and choices
You have certain rights regarding your personal information. These may include:
The right to access the personal information we hold about you.
The right to request correction of any incomplete or inaccurate information.
The right to request deletion of your personal information (subject to certain legal exceptions).
The right to opt-out of receiving marketing communications at any time (by clicking an “unsubscribe” link or contacting us).
The right to withdraw consent where processing is based solely on consent, subject to legal or contractual restrictions.
If you wish to exercise any of these rights, please contact us (see Section 11). We may need to verify your identity before fulfilling your request.
10. Children
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you become aware that a child has provided us with personal information, please contact us and we will delete the information.
11. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or our personal information practices, you can contact us at:
Email: hello@tesscrawley.com.au